Return, Refund & Cancellation Policy

At Human Error, every product is made to order. Production begins only after your order has been confirmed, ensuring that each piece is crafted specifically for you. Unlike mass-produced products, our collections are manufactured in limited quantities using carefully sourced materials and a deliberate production process.

This made-to-order approach helps us maintain exceptional quality while minimizing waste and unnecessary inventory. As every order is created exclusively for its intended customer, our return and cancellation policies differ from those of conventional retail stores.

Order Cancellation

You may request to cancel your order within 2 hours of placing it.

To initiate a cancellation, please contact our customer support team with your order details within the specified time frame. If your cancellation request is received within the 2-hour window, your order will be cancelled and a full refund will be processed to your original payment method.

As production begins shortly after an order is confirmed, cancellation requests received after the 2-hour window cannot be accepted. Once production has commenced, orders cannot be cancelled, modified, or refunded.

Returns

Since every Human Error product is manufactured exclusively to order, we do not accept returns for reasons including, but not limited to:

• Change of mind
• Incorrect product selection
• Personal preference
• Minor variations in colour, texture, grain, finish, or dimensions that naturally occur due to the use of handcrafted techniques or natural materials

These natural variations are an inherent part of the craftsmanship and individuality of each product and should not be considered manufacturing defects.

Damaged, Defective or Incorrect Products

If you receive:

• A damaged product,
• An incorrect product, or
• A product with a manufacturing defect,

please notify us within 48 hours of receiving your order.

To help us assess your claim promptly, please provide:

• Your Order Number
• Clear photographs of the product
• Photographs of the outer packaging
• An unboxing video (strongly recommended)

Providing an unboxing video helps us expedite the verification process. However, genuine claims will be reviewed on their individual merits, even if an unboxing video is unavailable.

Once we receive your request, our team will review the case on priority and determine the most appropriate resolution, which may include a replacement, repair, or refund, depending on the nature of the issue.

Refunds

Refunds are issued only for approved claims involving damaged, defective, or incorrectly delivered products where a replacement or repair is not feasible.

If the product needs to be returned for inspection, it must first be received at our warehouse. Once our quality team has completed a thorough inspection and approved the claim, the refund will be initiated.

Approved refunds are processed within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Refunds are always issued to the original payment method used for placing the order.

Need Assistance?

If you have any questions regarding your order or need assistance with a cancellation, damage claim, or refund request, please get in touch with our customer support team. We are committed to resolving genuine concerns promptly and ensuring every customer has a positive experience with Human Error.